Terms of service
These terms apply to the use of the Pleno service and are concluded exclusively between business entities.
1.Provider and acceptance
Pleno is provided by MonkeyMedia d.o.o. za usluge, Cetinovec 17C, 49250 Zlatar, Croatia, OIB 67894399974. By creating an account or using the service you accept these terms. If you accept on behalf of a company, you confirm you are authorised to do so.
2.Who may use the service
Pleno is intended solely for business users (B2B) — companies, sole traders and independent professionals. It is not intended for consumers or for anyone under 18.
3.Service description
Pleno is software as a service for managing online bookings, calendar, clients, team and services. Pleno provides tools; the business user remains fully responsible for its own services, prices, schedules, client communication and for all legal notices towards its clients. Pleno is not a party to the relationship between a business user and its clients.
4.Account, users and access security
You are responsible for the accuracy of account data, for assigning roles, for the actions of your authorised users, and for keeping credentials safe. Report any suspected unauthorised access to hello@pleno-booking.com without delay.
5.Trial and plan selection
We offer a 14-day trial with no card required. After the trial you select the Basic, Growth or PRO plan at the prices published on the Pricing page.
6.Billing: manual invoicing
We currently use no payment processor and do not process card data. MonkeyMedia d.o.o. issues an invoice outside the application, and the subscription is activated after the payment is recorded. There is no automatic renewal and no automatic card charge. Renewal happens through a new invoice and a new payment. Tax treatment and amounts are stated on the invoice itself; how prices are displayed on the site, including any VAT note, is indicated on the Pricing page.
7.Late payment and suspension
If a payment is not recorded by its due date, we will contact you and allow a reasonable grace period. After that we may temporarily suspend access until payment is recorded. Suspension does not delete your data within the retention period described below.
8.Plan limits
Each plan has published limits on the number of staff members and locations. You can upgrade at any time. We may change limits and prices with prior notice, and changes apply to the next billing period.
9.Acceptable use
The service must not be used for unlawful activity, unsolicited messaging, entering data without a valid legal basis, attempts at unauthorised access, reverse engineering, overloading the system, reselling the service without agreement, or introducing malicious code.
10.Customer data and processing licence
The data you enter remains yours. You grant us a limited licence to process that data solely to provide, maintain and secure the service and to act on your instructions. Backups are handled by our infrastructure; export of core data is available on request, and self-service export is being added to the product.
11.Client personal data and DPA
You are the controller of your clients' personal data and are responsible for the legal basis, informing clients and data accuracy. MonkeyMedia d.o.o. acts as processor. A data processing agreement (DPA) is concluded separately and is in preparation; until it is signed, these terms and the Privacy policy apply.
12.Third-party services
We use the infrastructure and email providers listed in the Privacy policy to operate the service. Future integrations (e.g. additional messaging or payment channels) may have their own terms and fees that are not included in the plan price.
13.Availability, maintenance and features in development
We aim for high availability, but we do not agree a service level (SLA) and do not guarantee uninterrupted operation. Planned maintenance is announced where feasible. Features marked “coming soon” or beta are not part of the agreed scope and may change or be removed.
14.Cancellation, termination and account deletion
You may cancel at any time; the service remains available until the end of the paid period. Invoices already issued and paid are generally non-refundable, except where a refund is required by law or specifically agreed. We may terminate with reasonable notice, or immediately in case of a serious breach of these terms. After termination we allow a reasonable period to export your data before deletion.
15.Intellectual property
The Pleno software, design, brand and content belong to MonkeyMedia d.o.o. These terms grant you a non-exclusive, non-transferable right to use the service for the duration of your subscription. We may use feedback you send us to improve the product.
16.Confidentiality
Each party keeps the other party's confidential information confidential and uses it only to perform the contract, except where disclosure is legally required.
17.Disclaimer
The service is provided “as is” to the extent permitted by law. We do not warrant that using Pleno will increase revenue, reduce no-shows or meet particular business goals. We are not responsible for the services a business user provides to its clients, for content it enters, or for disputes between it and its clients.
18.Limitation of liability
To the extent permitted by applicable law, our total liability is limited to the fees paid for the service in the twelve months preceding the event, and we are not liable for indirect damage, lost profit or data loss occurring outside our control. Nothing in these terms excludes liability that cannot be excluded by law, including liability for intent and gross negligence and for death or personal injury. Final wording is subject to legal review.
19.Indemnity
You will indemnify us against third-party claims arising from your entering data without a valid legal basis or from your breach of these terms, to the extent the damage is caused by your conduct.
20.Force majeure
Neither party is liable for failure to perform caused by events beyond its reasonable control (e.g. infrastructure provider outages, natural disasters, acts of authorities).
21.Changes to the terms
We may amend these terms with notice by email or in the application at least 15 days before they take effect. Continued use after that means acceptance; if you disagree, you may cancel before the changes take effect.
22.Governing law and jurisdiction
Croatian law applies. The competent court at the provider's registered seat has jurisdiction. This clause is drafted for B2B relationships and is subject to legal review.
23.Contact
Questions about these terms: hello@pleno-booking.com.
Contact for data questions: hello@pleno-booking.com
Version 1.0 · last updated 2026-08-17