Draft for legal review
Terms of service
This document is a working draft. The final text will be published once all subprocessors, retention periods and providers are known and after review by a qualified lawyer.
1.Provider and acceptance
Pleno is provided by MonkeyMedia d.o.o. za usluge. By using Pleno you accept these terms.
2.Service description
Pleno is software as a service for managing bookings, calendar, clients and team. Pleno is not a party to the relationship between a salon and its clients.
3.Accounts and access
You are responsible for accurate account data, role assignment and keeping credentials safe.
4.Plans, billing and prices
Plan prices are listed on the Pricing page. Annual billing equals ten monthly prices for twelve months. Billing terms and price changes will be detailed alongside the payment implementation.
5.Early access and trial
The trial period is currently arranged individually as an early access offer and is not an automated product feature.
6.External costs
Fees for SMS, WhatsApp messages and payment processing, once such channels are available, are not included in the plan price.
7.Acceptable use
Pleno must not be used for unlawful activity, unsolicited messaging or attempts to compromise the security of the service.
8.Availability and features in development
We aim for high availability, but occasional maintenance is possible. Features marked “coming soon” are not part of the current service scope.
9.Customer data
The data you enter remains yours. Processing of client data is governed by a data processing agreement.
10.Intellectual property
The Pleno software, design and content are protected by the intellectual property rights of MonkeyMedia d.o.o.
11.Cancellation and data export
You may cancel your subscription. The data export process and deletion periods will be published with the final version of these terms.
12.Limitation of liability
To the extent permitted by law, liability is limited to a reasonable amount related to fees paid. Final wording is subject to legal review.
13.Governing law
Croatian law applies, with jurisdiction of the competent court in the Republic of Croatia.
Contact for data questions: hello@pleno-booking.com